Please read through the job ad and submit a one-way video interview to be considered (link at the bottom).

Hi! 👋

Thanks for checking out our job offer!

We’re a small Aussie startup of 10 looking for a talented A-player to join our team. We seek a Customer Service Representative passionate about helping travellers solve technical issues, providing top-notch customer support, and ensuring a positive experience for everyone who reaches out to us.

🚀 Our Mission

We’re on a mission to serve 10 million travellers by 2033, and we’d love for you to join us.

🤔 What do we do?

We offer prepaid travel eSIMs through our online Shopify store (www.simify.com) that are easy to use, very affordable, and have zero roaming fees. We keep international travellers connected wherever they go. ✈️

✅ Your Responsibilities

- Provide exceptional customer support via email and live chat.
- Troubleshoot and resolve technical issues related to eSIM installation and usage.
- Maintain a friendly and upbeat tone, ensuring an outstanding customer experience.
- Identify and escalate complex issues to the appropriate team members when necessary.
- Collaborate with the customer care and product teams to continually enhance our service quality
- Keep detailed records of customer interactions, feedback, and steps taken to resolve issues.
- Suggest improvements to internal processes to increase efficiency and customer satisfaction.

🛠️ Skills required

- Extremely strong written English skills (you will communicate with customers only in writing).
- Positive attitude and the ability to stay calm under pressure.
- Experience in customer service and resolving tickets efficiently.
- Technical problem-solving abilities, especially related to mobile connectivity or software setup.
- Efficient work ethic—you take ownership and get things done.

⭐️ Expertise Level

We are looking for someone with a proven track record in customer service. You should be comfortable solving technical issues and guiding customers step by step.

🌎 Location

We are open to English-speaking individuals with strong written communication skills worldwide, as we have a 24/7 customer service team.

✨ Who we are

A young, high-performing, and entrepreneurial team culture filled with authentic humans.

❤️ Company Values

- Growth: Expand yourself by cultivating curiosity and courage. Curiosity + Courage = Expansion.
- Connection: Foster strong relationships with others through empathy, love, and communication.
- Freedom: Seek to create disciplined freedom for yourself and others.
- Believe: Beliefs create your reality. Break limiting beliefs and consciously create ones that serve you.
- Health: Prioritise self-care to maintain your mind, body, and spirit.

If you resonate with this, we’d love to hear from you. ☝️

✉️ How to apply

Please answer all the screening questions honestly. You will not be considered without replying to them.

Submit a one-way video interview (you will not be considered without this): https://app.hireflix.com/public-application/678d85100324d5ce5d0c035d

We’re excited to hear from you!