What is an eSIM and how do they work?
An eSIM is a digital SIM that's built into your device, eliminating the need for physical SIM cards.
Simply check your device's compatibility, purchase a plan, and download it instantly.
Follow the instructions included in the email with your purchase to install and activate your eSIM.
No more swapping SIMs or hunting for Wi-Fi - just seamless connectivity for your travels.
What are the reasons I should get an eSIM?
Buying an eSIM offers simplicity, savings, and flexibility. Skip the hunt for physical SIM cards and avoid expensive roaming fees.
Opt for a data plan that fits your needs without removing your home SIM.
Enjoy seamless navigation, instant social media updates, and the convenience of making last-minute bookings on the go.
What if I'm travelling to multiple countries?
For multi-country travel, opt for country-specific eSIMs or a regional eSIM covering several countries.
Depending on your itinerary's complexity, a mix may be necessary.
For instance, a 'Europe eSIM' could cover five EU countries, and a separate 'Japan eSIM' for Japan.
Always verify eSIM coverage for your destinations on the product page to ensure connectivity.
When should I buy my eSIM?
Buy your eSIM anytime and store it in your email until needed.
Note that some eSIMs expire 90 days or 12 months after purchase, so buy these closer to your travel date to ensure validity throughout your trip.
Always check the expiry details on the product page before adding to cart.
Who are travel eSIMs for?
Travel eSIMs cater to anyone seeking dependable global connectivity, including holiday-goers, digital nomads, business travelers, and anyone wanting to stay in touch while overseas.
They eliminate costly roaming charges, the inconvenience of purchasing local SIM cards, and the need to switch SIMs or search for Wi-Fi, ensuring you're always connected on the best local networks.
How much data do I need?
Your data needs depend on your usage:
Lite User:Ideal for Google Maps, web browsing, and messaging. Recommended: 1-10GB per 30 days.
Average User:Includes social media on top of lite usage. Recommended: Unlimited or 10GB+ per 30 days.
Power User: Adds video streaming and heavy downloading to the mix. Recommended: Unlimited or 20GB+ per 30 days.
Choose based on your travel activities for a seamless experience.
I'm not tech savvy, how can I trust this will work for me?
Feeling unsure about new tech is common, but using our eSIMs is simple and not complicated at all.
You'll receive clear instructions for a quick setup, and our global customer support team is always ready to assist.
Plus, with our 'Get Connected Guarantee,' you're covered with a 100% refund if there's an unsolvable technical issue.
How do I know if my device is compatible and unlocked?
To check eSIM compatibility, use our online checker on the product page or search your device model online.
Most devices are unlocked, but if unsure, test with a different SIM/eSIM.
Devices bought on plans might be carrier-locked; contact your carrier's customer service to confirm or unlock.
If your device is unlocked and eSIM-compatible, you're ready for our eSIMs!
For more details on compatibility, visit our help centre article here.
How will I know my eSIM is installed properly before I depart?
To confirm your eSIM installation, follow these steps:
1. Complete the installation as per the provided instructions with purchase.
2. Go to your device's mobile settings; if the eSIM shows up, it's correctly installed.
3. Upon arrival, activate it by making it the primary data plan, disabling auto-switch, enabling Data Roaming, and restarting your device.
If you encounter any issues or need reassurance, our customer support team is ready to help before your trip.
When does my eSIM plan start?
Your eSIM plan will start at the moment of ‘Activation’.
Activation happens when the eSIM connects to a local network overseas and the network detects your eSIM.
As soon as you connect to a local network overseas, your durations of days begins counting down.
Can I have an eSIM and a physical SIM card?
You can use a physical SIM and an eSIM together in your device, allowing one for calls/texts and the other for data.
Switch between them easily via your settings, ideal for travelers wanting to avoid roaming fees on data while keeping their home SIM active for calls and texts.
Be aware, receiving calls abroad may incur charges (check with your carrier), but texts are usually free.
How do I set this eSIM up on my device?
Install your eSIM in 3 steps:
1. Ensure your device is eSIM-compatible and unlocked.
2. Install via QR code in the eSIM email or manually (iOS: Settings > Cellular > Add eSIM; Android: Settings > Connections > SIM Manager > Add Mobile Plan). Enter details as provided.
3. Activate upon arrival: Set as primary, disable auto-switch, enable Data Roaming, and restart.
Full instructions provided with purchase.
When do I install and turn on my eSIM?
Before you take off on your journey, make sure to install your eSIM while you're connected to the internet.
Don't worry—it'll only kick in once you connect to a local network at your destination.
When you arrive, just check the eSIM is toggled to ON in your device settings to start your plan.
If you're not planning to use it immediately, no problem! You can keep the eSIM stored safely in your email or installed but turned off in your device until you need it. Safe travels!
Can I have multiple eSIMs at once?
Yes, you can have multiple eSIMs on your device.
Devices vary in the number of eSIMs they can hold; check your model online for specifics.
Although multiple eSIMs can be stored, only one can be active for data at a time. Switching eSIM plans is easy via your phone settings.
Many devices let you use your home SIM for calls and texts while using an eSIM for data at the same time.
This means you can receive calls and texts on your home number abroad (be mindful of possible roaming charges) and enjoy data services through the eSIM without incurring roaming fees.
Can I hotspot to other devices?
Most of our plans allow hotspotting.
To confirm this, you can find all the plan information under the 'Quick Info' tab on the plan product page.
How do I check my data allowance?
You can find how much data you've used in your mobile device settings.
Apple
Settings > Mobile > Scroll to find ’Current Period Roaming’
Android
Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown.
What is a Fair Usage Policy?
Fair Usage Policies ensure unlimited plans are used fairly, preventing network impact from excessive data use.
For unlimited eSIMs, high data use in a day may slow your speeds until the next morning.This policy resets daily, so speeds will be restored the following morning if you are affected.
Non-unlimited eSIMs with a fixed data allowance (e.g., 20GB/30 days) don't have these restrictions, allowing full usage without speed limits.
What if I run out of data, can I top-up?
We do not have top-up capabilities right now. We are currently developing a top-up feature for our eSIMs but this will take time.
To get around this you can always come back to the website at any time no matter where you are and repurchase a new eSIM plan to be up and running within minutes.
What if I'm going away for longer than 30 days?
Some of our eSIMs have a maximum of 30 days usage. In this case you can purchase multiple eSIMs to cover the full duration of your trip. You can start using one and keep additional eSIMs in your email for later use.
If you extend your stay and need days you can always come back to the website at any time no matter where you are and repurchase a new eSIM plan to be up and running within minutes.
Additionally, our unlimited eSIM range has options from 7 to 90 days duration to cover longer trips.
What network will I be on? What's the speed like?
Your eSIM connects to local networks in your destination, ensuring fast and reliable data.
Expect 4G and 5G speeds, with faster connectivity in cities and towns and potentially slower service in remote areas.
Our eSIMs can access multiple local networks, offering the flexibility to switch or automatically connect to the best available network.
For specific network details, check the 'Coverage' tab on the product page or contact our team for a list of networks accessible with your eSIM.
Are calls and texts included? Do I need it?
Our travel eSIMs focus on data, most do not include traditional calls and texts.
Most travelers don't need calls and texts, as data allows free communication through various apps.
If you require calls and texts, please continue reading our 'Calls and Text' FAQs for solutions and alternatives while traveling.
Can I keep my WhatsApp number and contacts?
There's no action required on your part to maintain your WhatsApp number. It will automatically preserve your number, contacts, and conversations.
How can I call local businesses while overseas?
To call local businesses overseas, VOIP services like Skype and Viber offer a cost-effective method; just buy some credit and use an internet connection via our eSIM.
Alternatively, many businesses have WhatsApp numbers or email for free communication with internet access. You could also use your accommodation's landline.
Can I keep my home number to receive calls and texts while overseas?
Yes, you can keep your home number active for calls and texts while abroad by using your home SIM alongside our eSIM for data.
Beware of potential roaming charges for outgoing calls and texts, though incoming texts are usually free.
This setup is ideal for emergencies or receiving one-time passwords.
How can I call and message friends and family while overseas?
You can utilize apps such as WhatsApp, FaceTime, iMessage, and other social media platforms for free with an internet connection from our eSIM to stay in touch with friends and family.
How can I make international calls and texts to my home country?
VOIP services like Skype and Viber are a cost effective solution for this. You will just need to purchase a small amount of credit and have an internet connection with our eSIM.
