How Long Does Delivery Take?

Delivery times vary depending on your location, please use the table below for estimated delivery times.

Where Do You Ship From?

All orders are shipped from our Sydney office using the Australia Post Domestic Letter Service.

When Do You Dispatch Orders?

Same-day dispatch is available on orders placed before 3pm AEST/AEDT Monday - Friday. Any orders placed after 3 pm will be dispatched the next day.

How can I track my order?

Once we've shipped your order, you will receive a tracking number via email. Click the View Order button in the email to monitor the status of your delivery with Australia Post.

Your order has not arrived on time

If you're leaving soon and your order hasn't arrived, please contact us so we can arrange to have it delivered to you with free express shipping. It is important to us that we ensure your SIM card(s) arrive well before you take off.

Will this SIM fit my phone?

Yes! We offer 3 different sizes for each SIM card - Standard, Micro, and Nano. All you need to do is make sure that you pop out the correct size that is compatible with your device.

When does my activation period begin?

The SIM will only activate once you have inserted it into your device, which, in most cases, is when you have arrived at your destination. You can find more specific activation steps here.

Are there any hidden roaming charges?

Zero. We're here to help you save money whilst abroad. With our SIM cards, you'll get all the data and outgoing calls that you pay for without any added surcharges or hidden costs. For as little as $2 a day, we offer the cheapest way of staying online while you're travelling.

How do I know if my device is unlocked?

If you purchased your device outright then it is most likely unlocked. Devices purchased alongside a contract are usually locked. If you are unsure, contact your service provider, they may even be able to unlock it for you (usually incurring a fee).

How do I keep track of my data usage?

You’ll be able to track your data usage directly from your device, please click here for an in-depth guide on how to do so.

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