Our Refund Policy?

If you are not satisfied with the product and feel as though you received no value, we will gladly offer you a full refund.

We do however insist that if you have any issues, please get in contact with us via our Live Chat, Facebook or email at hello@simify.com and we’ll be happy to sort them out for you.

Trip Cancellations

Due to the current state of global travel, we understand that cancellations may occur. In the event of a canceled trip, we are more than willing to offer you a full refund or an in-store credit for next time.

Please contact us via Facebook, our online chat, or via email (hello@simify.com) if a cancellation does occur so we can begin the reimbursement process.

Effective on orders from 02/02/2022.

How Long Do Refunds Take?

Once the refund process is complete, please allow 3-5 business days for the money to show up in your account.

What isn’t covered in our Money-Back Guarantee?

If you are dissatisfied with our product and received no value, we are more than happy to offer you a refund. However, this does NOT include:

  • Locked devices. We make it very clear that our SIMs only work in unlocked devices!
  • A lost SIM or phone - as much as it sucks, this is not considered a fault on our end.
  • Incorrect activation dates.

What is our promise?

We will always honor our money-back guarantee as long as we have your full cooperation. If the fault is on our end then your feedback is very important to us. We always strive to provide the best customer service possible as well as help prevent any issues that may occur for future customers.

Why do you offer a 100% Money Back Guarantee?

There will always be the possibility of network issues and manufacturing problems that we simply will be unable to resolve. This is why we have implemented our money-back guarantee to ensure that none of our customers are left dissatisfied or with a poor experience.

In order to claim your money-back guarantee, we require your full cooperation. That may mean contacting us while you're overseas (via WiFi, if your SIM won't connect).

If you are unable to contact us whilst abroad, try to take screenshots of the error and your APN settings so that we can assist you as soon as you return


You can read more about our other policies below



To claim refunds, please fill out the form

Refund Form