Simply find an eSIM for you destination and order online. We will be with you every step of the way so if you run into any trouble, just message us and we will be with you as fast as humanly possible!
Before you purchase, ensure that your phone is eSIM compatible. As long as your phone is unlocked and compatible, you can use our eSIMs.
If you’re still unsure, you can reach out us at hello@simify.com or via our Live Chat and we’ll be able to point you in the right direction
Our eSIMs generally have no issues - however as with all technical products, sometimes things do go wrong and may need a little tweaking to fix.
If you land and your eSIM does not work as expected, you will need to :
All eSIMs must have been through our troubleshooting process and all recommended steps followed.
Simply reach out to us via our chat support or email us at hello@simify.com with your order number.
You'll have to:
Download your eSIMs guide
Follow any/all relevant troubleshooting
Send any requested screenshots
We have a 100% Money-Back Guarantee policy that states if the eSIM is not working how it is meant to, we can process a refund for you.
All eSIMs must have been through our troubleshooting process and all recommended steps followed.
Simply reach out to us via our chat support or email us at hello@simify.com with your order number.
You'll have to:
Download your eSIMs guide
Follow any/all relevant troubleshooting
Send any requested screenshots
We do not refund eSIMs for the following reasons :
Your device is not compatible with an eSIM
You have not downloaded your guide and followed the activation and troubleshooting steps
You have not reached out for support
You have changed your mind or found an alternative elsewhere
We’re here to help you stay connected when you travel. Our eSIMs are perfect for people who are going on holiday, visiting friends or digital nomading. Our eSIMs are local prepaid SIMs from other countries.
Our customers choose to use our eSIMs because :
They’re the best value for money: Prepaid eSIMs offer the lowest price for data and calls.
They’re convenient : Organizing your eSIM before leaving is much easier than waiting until you land
You can avoid roaming charges : turning on your SIM overseas can lead to nightmare bill shocks when you return home
Our Products
An eSIM (embedded SIM) is a small chip that is built into newer models of mobile phones, tablets, and other technology. You can check the list of compatible devices here.
Unlike a traditional SIM, you do not need to buy a physical card and insert it into your phone. Instead, you can buy a data place, scan a QR code or get a unique code and activate the eSIM to access mobile data.
If your device supports multiple data plans, you can retain your current number with the original SIM, but there may be charges from your provider.
Most of our eSIMs are data-only - we recommend customers use data apps like WhatsApp/Messenger for communication.
Some eSIMs that come with calls/texts come with a new number.
Nope. We are here to help you save on your roaming. With our prepaid SIMs you get exactly what you pay for with no additional fees or costs. For as little as $0.38 a day, we offer the best way to travel connected.
Your eSIM will be sent to your email a few minutes after you place your order with all the instructions on how to install and activate!
Orders & Payments
You will receive an order confirmation email after you have placed your order.
Shortly after, your eSIM will be delivered to your email!
You will be able to download a PDF invoice after you have purchased. This can be found in your order confirmation email.
Tech Support
Our eSIMs generally have no issues - however as with all technical products, sometimes things do go wrong and may need a little tweaking to fix.
If you land and your eSIM does not work as expected, you will need to :
All eSIMs must have been through our troubleshooting process and all recommended steps followed.
Simply reach out to us via our chat support or email us at hello@simify.com with your order number.
You'll have to:
Download your eSIMs guide
Follow any/all relevant troubleshooting
Send any requested screenshots
If our team can’t get things sorted out, we’re more than happy to honor our Money Back Guarantee - you can read more about that here.
Our eSIMs are generally super easy to use, but as with any technical product, there is always the chance of an issue popping up. Some common ones are:
Data not connecting: This can be due to your APN settings not being set up correctly. You can find out how to sort this out in your SIM Guide
SIM not activating: You’ll need to make sure you have ‘data roaming’ enabled on your device so that your SIM can connect to the overseas network. You can find out more about this in the ‘Activation’ section of your SIM Guide.
We have a 100% Money-Back Guarantee policy which means if the SIM is not working how it is meant to, we will refund you your money back.
You must download our SIMs guide for the SIM you have and contact us via our Live Chat, Facebook or email us at hello@simify.com to ask for help if you're still having issues.
There is always the possibility of manufacturing issues and network problems that can’t be resolved.
Therefore, we have a money-back guarantee for all our customers to protect against faulty SIMs. It is extremely important to us as a business that our customers aren't left empty-handed.
However, we need you to work with us to claim your money-back guarantee. That means contacting us when you're overseas (via WiFi if your SIM won't connect).
If you can't contact us whilst overseas, just remember to take screenshots of the error and your APN settings so that we can help you out after you return!
