Simply find a SIM card or eSIM and order online. If you have questions or need help, we're available 24/7 so reach out to us at hello@simify.com or via our Live Chat and we'll be with you as soon as humanly possible! 

Yes, as long as your phone is unlocked and compatible then you can use our SIMs/eSIMs.

SIM Cards
Simply take out your Aussie SIM (keep it safe!) and replace it with your new Simify SIM. When you return home simply dispose of your travel SIM and pop your Aussie SIM back in.

eSIMs

Before you purchase, ensure that your phone is eSIM compatible. As long as your phone is unlocked and compatible, you can use our eSIMs. Some of our eSIMs have special device requirements, but that will be clearly outlined in our product descriptions. If you’re still unsure, you can reach out us at hello@simify.com or via our Live Chat and we’ll be able to point you in the right direction

Our SIMs and eSIMs generally have no issues - however as with all technical products, sometimes things do go wrong and may need a little tweaking to fix. 

If you land and your SIM does not work as expected, you will need to: 

Make sure you’ve followed the steps in your SIM Guide - all SIMs must have been through our troubleshooting process and all recommended actions  followed.

If you still can’t get it up and running, please reach out to us via our chat support or e-mail us at hello@simsdirect.com.au with your order number.

You'll have to:

• Download your eSIMs guide
• Follow any/all relevant troubleshooting
• Send any requested screenshots

If we can’t get it sorted for you, we’re happy to refund you for the cost of the SIM. You can read more about the terms and conditions of our Money Back Guarantee here. 

We have a 100% Money-Back Guarantee policy that states if the eSIM is not working how it is meant to, we can process a refund for you.

All eSIMs must have been through our troubleshooting process and all recommended steps followed.

Simply reach out to us via our chat support or e-mail us at hello@simify.com with your order number.

You'll have to:

• Download your eSIMs guide
• Follow any/all relevant troubleshooting
• Send any requested screenshots

We do not refund eSIMs for the following reasons : 

• Your device is not compatible with an eSIM 
• You have not downloaded your guide and followed the activation and troubleshooting steps
• You have not reached out for support
• You have changed your mind or found an alternative elsewhere

We are here to help you travel connected. Our travel SIMs are perfect for people who are going on holiday, visiting friends and family or working abroad. Our SIMs are local prepaid SIMs from other countries.

Many of our customers choose to use our SIMs and eSIMs because:

1. It's the best value for money. Prepaid SIMs offer the lowest price for data and calls.

2. It's convenient. Organizing your SIM before leaving is much easier than waiting until you land.

3. You can avoid roaming charges. Turning on your SIM overseas can lead to nightmare bill shocks when you return home.

SIM Cards

We offer 3 different sizes for each SIM card - Standard, Micro, and Nano. All you need to do is make sure that you pop out the correct size that is compatible with your device.

eSIMs

An eSIM is a small chip that is built into newer models of mobile phones, tablets, and other technology.

This means that there is no physical SIM involved - all you’ll need to do is ensure you have an eSIM compatible device and activate via scanning a QR code or unique link.

An eSIM (embedded SIM) is a small chip that is built into newer models of mobile phones, tablets, and other technology. You can check the list of compatible devices here. 

Unlike a traditional SIM, you do not need to buy a physical card and insert it into your phone. Instead, you can buy a data place, scan a QR code or get a unique code and activate the eSIM to access mobile data. 

Nope. We are here to help you save on your roaming. With our prepaid SIMs you get exactly what you pay for with no additional fees or costs. For as little as $0.38 a day, we offer the best way to travel connected.

SIM Cards
No, all of our SIMs that come with calls & texts will come with a new local number. 

eSIMs
If your device supports multiple data plans, you can retain your current number with the original SIM, but there may be charges from your provider. Most of our eSIMs are data-only - we recommend customers use data apps like WhatsApp/Messenger for communication. Some eSIMs that come with calls/texts will have a new number.

We accept Visa, Mastercard, American Express and Paypal.

Additionally you can buy now and pay later with 0% Interest through ZIPpay.

You will receive an order confirmation email after you have placed your order. You can also confirm with us by contacting us via live chat or email.

You will be able to download a PDF invoice after you have purchased. This can be found in your order confirmation email.

We offer discounts throughout the year, but remember, they're here for a limited time only.

Whenever there's a deal up for grabs, you'll find it popping up on our website, or sprinkled throughout your purchase journey. So, stay alert and keep an eye on our site!

We only accept one discount per order.

You can use your discount code during checkout after you have added items to your cart and entered your details. When you apply the discount it will reduce your grand total before you are billed.

We are working on providing a program to our loyal customers where you can earn connect points* by spending with us. You will be able to convert these points into unique discount codes.

We dispatch all orders at 3pm from NSW each weekday via Australia Post. 

Timeframes may vary depending on your location, but usually fall within the following guidelines : 

Standard Post (Free) : 4-7 business days 

Express Post ($7.99) : 1-3 business days
(Next Day Delivery in Metro Areas)

If you’re leaving in a week or less, we recommend you grab the Express Post option to ensure that your SIM arrives on time. 

eSIMs are delivered via email almost immediately after purchase. 

At this current time, we are not offering pick-up service.

For physical SIMs, you will be sent an email with your Australia Post tracking number when fulfilled. You can use the tracking link to track your order!

As long as your order has not already been sent off, just reach out to our support team on our live chat or at hello@simify.com  and we’ll be able to get it sorted.

If you need to change or update the email address your eSIM will be sent to, please reach out to our team at hello@simify.com. Please note however, we cannot resend eSIMs if the original email address provided was incorrect.

Simply send us a message and let us know that you are returning your SIM cards.

If they are returned undamaged or unused we are happy to refund your purchase or give you a store credit.

Please ensure you read through our Return Policy for more information.

We don't cover the postage cost of sending the SIM back, if you remove the “Return to Sender” sticker on the envelope, you’ll have to pay for postage. If you didn’t remove it, the postage will be free by default.

If your physical SIM has not yet been shipped out to you, we’re happy to cancel your order and refund you. 

eSIM orders are final and not able to be cancelled - this is because once they’re issued, we’re unable to cancel or retract them.

Our SIMs/ eSIMs generally have no issues, however nothing is a guarantee. Sometimes they have unforseen technical issues that will need some fiddling around to fix.If you land and your SIM/ eSIM does not work as expected then you will need to:

1. Ensure you have followed all steps in your SIMs/ eSIMs digital PDF guide.

2. Reach out to us for support via our Live Chat, Facebook or email us

3. If our technical support can't solve your issues then you will be entitled to our Money Back Guarantee and we will help you find the best local option for the rest of your trip.

Please read the terms and conditions of our Money Back Guarantee.

We get alot of positive feedback from our customers about how easy it is to use our SIM/ eSIM cards.

However, there can always be the chance of technical issues.Generally these issues can be resolved easily.

Some common issues:

1) The data has not connected.This can be due to your mobile phone not having the correct 'APN settings'. You would simply need to follow the instructions in our PDF Guides.

2) SIM not activatingYou need to ensure 'Data Roaming' is enabled on your device to allow the SIM to connect to the overseas network.

This is explained in the 'Getting Started' section of our PDF Guides.

We have a 100% Money-Back Guarantee policy which means if the SIM is not working how it is meant to, we will refund you your money back.

You must download our SIMs guide for the SIM you have and contact us via our Live Chat, Facebook or email us at hello@simify.com to ask for help if you're still having issues.

There is always the possibility of manufacturing issues and network problems that can’t be resolved.

Therefore, we have a money-back guarantee for all our customers to protect against faulty SIMs.It is extremely important to us as a business that our customers aren't left empty-handed.

However, we need you to work with us to claim your money-back guarantee. That means contacting us when you're overseas (via WiFi if your SIM won't connect).

If you can't contact us whilst overseas, just remember to take screenshots of the error and your APN settings so that we can help you out after you return!

Please read our full policy here.